Privacy Policy

Introduction

This Privacy Policy describes how information is collected, used, disclosed, and protected when individuals interact with LAC Recovery, a third-party matching service that connects individuals seeking addiction treatment with appropriate treatment facilities in Los Angeles, CA.

By using this service, the practices described in this Privacy Policy are acknowledged and agreed to. If these practices are not acceptable, the service should not be used.

1. Information Collection

Information Provided Voluntarily

Information may be collected when individuals contact the service through phone calls, online forms, or other communication methods. The types of information that may be collected include:

• Personal Identification Information: Name, age, gender, and location
• Contact Information: Phone number, email address, and mailing address
• Health Information: Information about substance use, treatment history, medical conditions, insurance coverage, and specific treatment needs
• Demographic Information: Employment status, living situation, and other relevant background information
• Communication Records: Records of conversations, inquiries, and correspondence with the service

Information Collected Automatically

When the website is visited, certain information may be automatically collected, including:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages viewed, time spent on pages, click patterns, and referring websites
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How Information is Used

Information collected is used for the following purposes:

• Treatment Matching: Information is used to assess individual needs and match callers with appropriate addiction treatment facilities
• Service Provision: Information enables the provision of consultation services, answering questions, and facilitating connections with treatment centers
• Communication: Information is used to contact individuals about their inquiries, provide follow-up support, and share relevant information about treatment options
• Service Improvement: Usage data and feedback are analyzed to improve service quality, website functionality, and user experience
• Verification and Admission: Information may be shared with treatment facilities to verify eligibility and facilitate the admission process
• Legal Compliance: Information may be used to comply with legal obligations, enforce terms of service, and protect rights and safety

3. Information Sharing and Disclosure

Sharing with Treatment Centers

Personal information, including health information, may be shared with addiction treatment facilities for the purpose of:

• Assessing suitability for specific treatment programs
• Verifying insurance coverage and financial arrangements
• Facilitating admission and intake procedures
• Coordinating care and treatment planning

Important: Treatment centers that receive information through this service are paid advertisers. Each facility has been selected based on advertiser relationships and pays a fee for referrals.

Third-Party Service Providers

Information may be shared with trusted third-party service providers who assist with:

• Website hosting and maintenance
• Data analysis and reporting
• Customer service and call center operations
• Marketing and advertising services
• Payment processing

These service providers are contractually obligated to maintain confidentiality and use information only for specified purposes.

Legal Requirements

Information may be disclosed when legally required to do so, including:

• In response to subpoenas, court orders, or legal processes
• To comply with applicable laws and regulations
• To protect the rights, property, or safety of the service, users, or others
• In connection with investigations of fraud or other illegal activities

Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred to the acquiring entity as part of the transaction.

Aggregated and De-Identified Data

Aggregated or de-identified data that cannot be used to identify individuals may be shared for research, marketing, or other purposes without restriction.

4. Data Security Measures

Reasonable administrative, technical, and physical safeguards are implemented to protect personal information from unauthorized access, use, disclosure, alteration, and destruction. Security measures include:

• Encryption: Sensitive data is encrypted during transmission and storage
• Access Controls: Access to personal information is limited to authorized personnel only
• Secure Storage: Information is stored on secure servers with appropriate protections
• Regular Monitoring: Systems are regularly monitored for security vulnerabilities
• Employee Training: Staff members are trained on privacy and security practices

However, no method of transmission or electronic storage is completely secure. While efforts are made to protect personal information, absolute security cannot be guaranteed.

5. User Rights and Choices

Access and Correction

Individuals may request access to personal information held about them and request corrections to inaccurate or incomplete information. Requests can be submitted by contacting the service using the information provided below.

Opt-Out of Communications

Individuals may opt out of receiving promotional communications by:

• Following unsubscribe instructions in email communications
• Contacting the service directly to request removal from mailing lists

Note that even after opting out, service-related communications may still be received, such as responses to inquiries or administrative messages.

Do Not Track Signals

Some web browsers have "Do Not Track" features. Currently, the website does not respond to Do Not Track signals. Usage patterns may still be tracked for analytics and service improvement purposes.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information is collected, used, and disclosed
• The right to request deletion of personal information
• The right to opt out of the sale of personal information
• The right to non-discrimination for exercising privacy rights

To exercise these rights, contact the service using the information provided in the Contact Information section below.

6. Cookies and Tracking Technologies

Types of Cookies Used

The website uses cookies and similar tracking technologies to enhance user experience and analyze website usage. Types of cookies include:

• Essential Cookies: Necessary for basic website functionality
• Analytics Cookies: Used to understand how visitors interact with the website
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness
• Preference Cookies: Remember user preferences and settings (such as theme selection)

Third-Party Cookies

Third-party services, such as Google Analytics, may place cookies on devices to collect information about browsing activities across websites. These third parties have their own privacy policies governing their use of information.

Managing Cookies

Most web browsers allow control over cookies through browser settings. Cookies can be blocked or deleted, though this may affect website functionality. Instructions for managing cookies can typically be found in browser help sections.

7. Third-Party Websites and Links

The website may contain links to third-party websites, including treatment center websites, government resources, and other external sites. These third-party websites have their own privacy policies, and no responsibility is assumed for their privacy practices.

Visiting linked websites is done at the user's own risk. Third-party privacy policies should be reviewed before providing any personal information to external sites.

External Resources Referenced:

• findtreatment.gov - SAMHSA National Helpline and Treatment Locator
• myflfamilies.com - Florida Department of Children and Families Resources

8. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in information practices, legal requirements, or service operations. When significant changes are made, notice will be provided by:

• Updating the "Last Updated" date at the top of this Privacy Policy
• Posting a notice on the website
• Sending email notifications to registered users (if applicable)

Continued use of the service after policy updates constitutes acceptance of the revised Privacy Policy. This page should be reviewed periodically to stay informed about how information is protected.

9. Children's Privacy

This service is not intended for individuals under the age of 18. Personal information from children under 18 is not knowingly collected. If it becomes known that information from a child under 18 has been collected without parental consent, steps will be taken to delete that information promptly.

Parents or guardians who believe their child has provided information to this service should contact immediately using the information provided below.

10. Data Retention

Personal information is retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors considered in determining retention periods include:

• The nature and sensitivity of the information
• Legal, regulatory, and contractual obligations
• The purposes for which information was collected
• The potential risk of harm from unauthorized use or disclosure

When information is no longer needed, it is securely deleted or de-identified to prevent unauthorized access.

11. Contact Information

Questions, concerns, or requests regarding this Privacy Policy or information practices should be directed to:

Inquiries will be responded to within a reasonable timeframe. For urgent matters related to privacy or data security, "URGENT - Privacy Matter" should be included in the subject line or mentioned at the beginning of the call.

12. Important Disclaimer

This is a Third-Party Matching Service: LAC Recovery is not a treatment center. This is a third-party matching service that connects individuals with addiction treatment facilities. Facilities recommended through this service are paid advertisers.

No Physical Location: This service operates remotely in Los Angeles, CA. No physical office location is available for in-person visits. All consultations are conducted via phone or electronic communication.

Advertising Relationships: All treatment centers receiving calls or referrals from this service are paid advertisers. Compensation is received for facilitating connections between callers and treatment facilities.

No Guarantee: While efforts are made to match individuals with appropriate treatment facilities, no guarantee is provided regarding treatment outcomes, facility quality, or admission acceptance.